Frequently Asked Questions about the izecc
What makes the izecc different from other golf mobility solutions such as trolleys, scooters, caddies or golf carts?
Can I drive my izecc at the golf club?
Where can I experience izecc live?
Here is an overview of the upcoming golf fairs and events where you can meet us and the izecc. For more news and dates, you can also subscribe to the newsletter. Click here to subscribe.
How do I use my izecc?
How safe is driving on the izecc?
Frequently Asked Questions about Ordering and Shipping
What payment methods are available?
Kann ich auch per Telefon oder E-Mail bestellen?
Ja, das ist möglich. Schreiben Sie uns dafür gerne an hello@izecc.de oder rufen Sie uns an unter +49 039267 6099-11.
Is there a minimum order value?
How much does shipping cost?
I have not received an order confirmation, what should I do?
We are sorry. Please contact customer service at hello@izecc.de.
How can I cancel an order?
If the order has not yet been shipped, simply write an email to hello@izecc.de. If the products are already on their way, a cancellation is unfortunately no longer possible.
How long does it take to receive my order?
This depends on where the product should be delivered to. Orders processed here in Germany usually arrive within 5-7 working days. Overseas deliveries take a little longer, usually between 7 and 16 days. You will get details about the delivery in your confirmation email.
How do I receive information about my order?
If you have created a customer account, you can view your orders and order status in your account. You will also receive status updates on your order via the email you provided when placing your order.
Is it possible to receive the delivery on a desired date?
Yes, this is possible. Please enter your desired date in the form "day/month/year" in the comments field in the shopping cart. We will do our best to meet this deadline.
How do I receive the invoice for my order?
You will receive the invoice for your order digitally by e-mail.
Do you ship abroad?
Unfortunately, through the online shop we currently only ship within Germany. This will change soon. However, international shipping is still possible, please contact our customer service via hello@izecc.de.
Is my delivery insured?
Yes, your delivery is insured.
My ordered item is damaged or defective - what should I do?
We are very sorry about this. Please contact customer service at hello@izecc.de. We will try to process your request as quickly as possible.
How can I return products?
Personalised products, e.g. an engraved izecc, are unfortunately non-returnable.
I have registered for the newsletter and have not received a confirmation, what should I do?
We are sorry. Please contact customer service at hello@izecc.de.
How can I redeem a voucher?
You can easily redeem your voucher during online checkout. There you will find a field for entering the code. If you want to order by telephone or e-mail, simply tell us your voucher code.
I can't redeem my voucher online, what should I do?
We are sorry. Please contact customer service at hello@izecc.de.
